We Value Your Privacy

Effective Date: February 16, 2026

Farr Better Plumbing (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website farrbetterplumbing.com, use our services, or interact with us (including via SMS/text messaging). By using our website or services, you consent to the practices described in this policy.

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated effective date. We encourage you to review it periodically.

Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, mailing address, and other details you provide when requesting services, filling out forms, or contacting us.
SMS/Text Messaging Data: Phone number and any related consent information when you opt in to receive text messages (e.g., appointment reminders, service updates, promotions).
Usage Data: IP address, browser type, pages visited, time/date of visits, and other analytics collected via cookies or similar technologies.

How We Use Your Information

We use your information to:

Provide and improve our plumbing services, schedule appointments, and respond to inquiries.
Send important updates, service reminders, or promotional offers (if you have opted in).
Comply with legal obligations and protect our rights.

SMS/Text Messaging Program

If you opt in to receive SMS/text messages from Farr Better Plumbing (e.g., by submitting a contact form with consent, texting a keyword, or agreeing verbally/in writing), you may receive messages related to appointment reminders, service updates, promotions, special offers, or other communications.

Message & Data Rates: Message and data rates may apply depending on your mobile carrier and plan. Message frequency varies (e.g., 1–4 messages per month, but may be more or less depending on your interactions and needs). Consent is not a condition of purchase or using our services.

We Do Not Share SMS Data: We explicitly do not sell, rent, or share your phone number or any other SMS-related personal information with third parties for their marketing or unrelated purposes. Your phone number is used solely by us (and our trusted SMS service provider strictly for message delivery and compliance) and is not disclosed to any other entities except as required by law or to trusted service providers bound by confidentiality who assist only in delivering the messages (e.g., our SMS platform provider). We never share your SMS data for any other purpose.

Opt-Out and Help Instructions:

To opt out of receiving text messages at any time, simply reply STOP (or STOP, UNSUBSCRIBE, END, QUIT, CANCEL) to any message you receive from us. You will receive a confirmation, and no further messages will be sent (except a one-time confirmation if required).
For help or more information, reply HELP to any message, or contact us directly at office@farrbetterplumbing.com.
You may also contact us via our website or at our business address to manage your preferences.

We will process opt-out requests promptly (typically immediately, and no later than required by law). After opting out, you will stop receiving promotional/service texts, but this does not affect other ways we may contact you if needed for service (e.g., direct calls about an existing appointment).

Sharing of Information

We do not sell your personal information. We may share information only:

With service providers who assist us (e.g., website hosting, payment processors, SMS delivery platforms) under strict confidentiality.
To comply with legal requirements, respond to lawful requests, or protect our rights/safety.
In connection with a business transfer (e.g., merger), with notice where required.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to access, correct, or delete your personal information by contacting us. For SMS specifically, use the opt-out instructions above.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children.

If you have questions about this Privacy Policy or our practices, contact us at: office@farrbetterplumbing.com

Thank you for trusting Farr Better Plumbing with your information.